Send on Behalf, Send AS, and DELEGATES



Mary is the sender.






The message shows that it comes from Diana. When you open it, pay attention to FROM line, "Mary on behalf of Diana".


























How to set this up?




In Active Directory Users and Computers, locate the Diana user object -- properties


Find the SEND ON BEHALF permission, grant the permission to user: Mary.





Then, Mary can send messages on Diana's behalf.



Permission "Send on behalf" receiver opens OUTLOOK.

DELEGATES

User Jessie opens its OUTLOOK,
TOOLS--OPTIONS--DELEGATES--Add the user Logan to the list.


User Logan opens its outlook and create a new message with FROM selection of jessie user.

The message receiver will get the similar format of SEND ON BEHALF. The receiver sees the message comes from jessie. When the message opens, "Logan on behalf of Jessie" is shown on FROM line.

DELEGATES are used from client's point of view. There are other permissions that can be delegated.

SEND ON BEHALF is usually granted by administrator because you should use the AD tools.



Send AS permission


You create two users: VIPuser1 and VIPuser2.

VIPuser2 sends messages as VIPuser1. You work on VIPuser1 object in AD.


Permission "SEND AS" receiver opens OUTLOOK.

Step 1:

Active Directory Users and Computers --locates VIPuser1 -- Properties -- Security Tab
Assign the VIPuser2 with SEND AS permission.

Step 2:

VIPuser2 opens its outlook and displays FROM option as shown below. Click the FROM button, VIPuser2 can select the VIPuser1 as the sender.

When a receiver get the message, it sees the message comes from VIPuser1. The SEND AS permission is quite useful in customer support. For example, there are 10 customer support technicians. Each has its own e-mail address. You want all the technicians use only one e-mail address support@vip.com to provide support. The customers only send e-mail to support@vip.com.

How to achieve the goal?

Create a AllSupport security group and add all the 10 technician to the member list;
Create a distribution group: SUPPORT with alias Support@vip.com and add all the 10 technician to the member list;
Assign the AllSupport security group the SEND AS permission on SUPPORT distribution group object;

All customers send the service request messages to Support@vip.com. All technicians receive the messages. When a technician replies the message, it can select the Support@vip.com address in FROM button. The customer will see the support email come from Support@vip.com.













All three permissions' grantee must open its OUTLOOK and initiate messages and select the grantor in FROM line.